1.) Offer Customer Service-Second to none:
No matter what,
never loose sight that the customer is the reason for
Being here .
2.) Provide Variety, Quality, and Value:
Offer the customer many choices. What
one guy might like, someone else might hate. No matter what service is provided,
it must be better than what the customer expected. Above all, remember you are
not going to get rich off of one customer. A constant, steady flow of reasonable
priced work is far better than a few top dollar jobs . . .
3.) Keep all Processes In-House:
bikes to fab-work, welding, lighting, design, and pin stripping, the more you can do at your own shop, the better job you
can do controlling quality, costs, and scheduling . . .
4.) Have A Crew of Experts:
each specialize in one particular area of expertise. By employing many talented
people and letting them concentrate on a specific process, (Body work, sanding, painting, design, air brushing, paint matching,
etc), you end up with a better over all product then if one person did it all . . .
5.) Stay on the Cutting Edge:
bringing new designs, techniques and products to the customer. Don’t be
afraid to try new techniques. If you have an idea, give it a shot-It just might
end up being the newest trend. Stay current with all advances in your field. Due to the speed at which technology progresses, products such as paint and materials
associated with it go through constant changes . . .